Account Manager

Position Sought Account Manager
Name CAN 16446
Lives in Gloucester


Qualifications NEBOSH NGC1 & NGC2

ILM L5 Diploma in Management

Chartered Management L6 Leadership & Management

Availability 4 Weeks’ Notices
General Notes if Applicable Experience managing teams of Engineers across multiple building and properties. Has knowledge of various commercial buildings Data Centres, Offices, Garages

For more information relating to this CV please contact:


Simon Cheetham 

HVAC Recruitment Ltd

01745 772218  




A consummate professional with over 7 years of experience in Facilities / Operations Management and 23 years of general management experience. A highly professional, loyal, resourceful and motivated manager, experienced in managing teams and facilities, consistently delivering excellent results in very high tempo surroundings. Equally comfortable working in customer or senior management led environments. Experienced in dealing with stakeholders, suppliers and contractors whilst delivering projects on time and within budget. With strong communication, influencing and team playing skills, will lead from the front to ensure continuous improvement


  • Working towards BIFM Level 4 Award
  • NEBOSH NGC Management of Health & Safety – NGC 1
  • NEBOSH NGC Controlling Workplace Hazards – NGC 2
  • Fire Safety Manager
  • Legionella Awareness – Responsible Person
  • Chartered Management Institute Level 6 in Leadership & Management
  • ILM Level 5 Diploma in Management
  • Security Vetting – SC cleared
  • CRB cleared
  • Competent in Microsoft Word, Excel and PowerPoint

Employment History:


Area Facilities Services Manager

October 2017 – Present

Key Achievements:

  • Change Management – Within 18 months, effectively managed colleagues through two restructures, successfully rebuilding teams whist maintaining or improving overall regional performance
  • Performance Management – Within 8 months, I improved my current team’s performance from 85% Reactive SLA to 95% and 100% for Planned Preventive Maintenance (PPM)
  • Health, Safety and Environmental (HSE) Compliance – Enhanced the Region’s HSE performance by implementing a reporting system to monitor the monthly performance of Safety Walks, Toolbox Talks, H&S meetings and general awareness

Key Responsibilities:

  • Managing a portfolio of approximately 500 properties across 7 Counties. Properties include office buildings, Data Centres, BT Fleet Garages, Telephone Exchanges & 30 EE retail high street stores
  • Effectively line manages an Assistant Facilities Services Manager, 15 multi-disciplined Engineers and Grounds Maintenance colleagues, along with 15 housekeepers to deliver excellent customer service across the region. This includes all appraisals, 1-2-1’s and Team Development
  • Responsible for all stages of Sub-Contactor managed works within Clusters as well as managing in-house projects such as building re-fresh, office moves and porterage services
  • Managing and leading performance management for Reactive, PPM and remedial works to agreed business objectives, with the aid of analysis and performance metrics. Providing monthly reports on SLA, Personnel, Reactive an PPM works and Waste to name a few
  • Planning and managing all aspects of statutory compliance and ensuring remedial actions are undertaken on time and within budget
  • Managing an annual budget of £430k and financial performance targets, including forecasting and in-house projects to generate financial income
  • Developing and maintaining positive client relationships with regular communication and service improvement initiatives, including quarterly meetings with Stakeholders providing regular and timely feedback


September 2009 – October 2017

Facilities Manager / Training Development and Validation Manager

January 2015 – October 2017

Key Achievements:

  • Contingency Planning / Business Resilience – Ensured the preparation and high operational readiness of personnel for deployment anywhere in the UK within a 48-hour period, in line with the UK terrorist threat levels. This included continuation training, fitness, medical and dental deploy ability, welfare planning, career progression and development
  • Budget Management – Slashed expenditure of Senior Management Committee Members by £30k per year by identifying the need to purchase a Marquee for use at formal functions. Subsequently generated money back into the business by outsourcing the equipment through an external agency
  • Social Corporate Responsibilities – Initiated and invigorated numerous charity events, raising more than £25k in a 12-month period for chosen charities (Royal Artillery Charitable Fund & Royal British Legion)
  • Successfully promoted to Officer from the ranks, selected from the top 1% of peers across the military chain. Selected for additional prestigious management role as only 1 of 3 to be selected from across the entire British Army following vigorous selection process

Key Responsibilities:

  • Building Manager for more than 150 buildings encompassing offices, classrooms, library and IT suites
  • Managed the Health and Safety of facility movements across a 40-acre site including the Health and Safety Risk Registers and fire safety. This also included the maintenance and testing of firefighting, detection and alarm equipment and conducting regular fire drills
  • Implemented physical and personal security training as the establishment Assistant Security Officer, ensuring that all necessary assets (including personnel) were correctly secured, facilitating external inspections and developing security understanding. This enabled improved security awareness across the establishment
  • Operated as part of a small senior management team of four; responsible for the effective delivery of a 500+ person organisation whose output was to provide training to approximately 6k diverse, multi-cultural, male and female personnel per year
  • Initiated and managed the written appraisals of all staff which included 6 monthly appraisals, interviews and annual reports on individual’s performance, potential and managing career expectations
  • Frequently presented to Senior Managers, Civil Servants, local Governments and the Emergency Services offering solutions to existing issues within the organisation

Facilities Manager / Operations Manager

April 2012 – January 2015

Key Achievements:

  • Managed the move into a new suite of offices including space planning and sub-contractor management, 3rd party supplier and vendor management, real estate management including health & safety organisation
  • Created a Battery History Room, obtaining funding from external sources, identified local suppliers and ensured the room was complete on time, under budget and to the right specification
  • Effectively provided guidance on work ethics, counselling, personal development, welfare and administration for up to 120 personnel. This had a palpable effect on the esprit de corps, reducing staff turnover by 10% by having a more productive and happier workforce

Key Responsibilities:

  • Building Manager for three, 80 bed accommodation blocks, equipment stores and office complex which involved the control and implementation of H&S Risk Assessments, First Aid and Fire Training
  • Ensured that all the buildings complied with current Health & Safety legislation, conducting regular audits and ensured safe working practice
  • Responsible for the day-to-day planned preventative maintenance (ppm) and reactive maintenance within the company. Organising and allocating work to contractors and project managing the implementation of the maintenance schedule
  • Ensured workforce held the correct current competencies and qualifications needed to affect successful tours in both Iraq and Afghanistan
  • Managed the welfare, discipline and career progression of a 120 strong multi-cultural male and female workforce, both in the UK and abroad, including managing teams across different time zones
  • Coached and mentored employees to enable them to embrace challenges better and as a result, delivered improved outcomes for the business
  • Initiated and managed the written appraisals on all staff which included 6 monthly reports and interviews on individual’s performance, potential and future career progression

Training Delivery

September 2009 – April 2012

Key Achievements:

  • Identified weaknesses in the training and development programme, which resulted in a solution that improved the overall delivery of the training and enabled cost savings of £60, 000 per year
  • Managed the training for an urgent operational requirement capability in Sweden for 60 students
  • Pre-arranged and executed overseas exercises for up to 60 employees
  • Successfully planned, resourced and executed training within budget

Key Responsibilities:

  • Accountable for the allocation of resources, evaluating training delivery, providing subject matter expertise and technical consultancy to industry and national government bodies
  • Delivered inventive training, including bespoke out of hours training to those who required it
  • Initiated innovative training solutions to reduce course lengths and minimise costs whilst maintaining the required high standards required for Operations in Iraq and Afghanistan
  • Managed training needs during courses, including Coaching and Mentoring

Additional Information:

Hobbies and Interests:

  • A very keen, yet frustrated Tran mere Rovers fan. Enjoys most sports, keeping fit and spending time on a sun-drenched beach with my 2 teenage daughters
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