Business and Contract Manager

Position Sought  
Name CAN 38002
Lives in Ashton Under Lyne
Qualifications BSc Honours in Chemistry with Pharmaceutical & Medicinal Science

3 A Level

12 GCSE including English & Maths


Previous Employers Wates




Availability 1 week
General Notes if Applicable  


  • BSc Honours in Chemistry with Pharmaceutical & Medicinal Science
  • 3 A Level
  • 12 GCSE including English & Maths

Key Skills:


  • I have excellent communication skills developed through my employment and academic career which enable me to liaise at all levels with confidence. Working in an office environment and working as part of a team at university has taught me a great deal about group dynamics. I have found that being flexible in the work place is essential in a fast moving environment


  • I have developed time management and organisational skills through conducting various assignments at university and particularly in my final year managing and writing my research project coupled with the pressure of exams. I’ve enhanced my knowledge in Facilities management over the last few years through ample dedication and organisation skill which has resulted in promotion and acknowledgement of hard work within the business


  • My course included a research project whereby I had to analyse my results both qualitative and quantitative. These skills can be applied to any situation whereby the importance of collecting information, extracting what is relevant to and communicating the results effectively

Employment History:

Greater Manchester                                      Business & Contract

Mental Health NHS                                        Manager (Assistant FM)

Foundation Trust


December 2018 – Present

  • Managing a team of 4 admin staff, 14 switchboard staff & 4 receptionist
  • Manager of The Curve building @ GMMH Prestwich
  • Responsible for implementing a quarterly report for the Trust that includes compliance / stats on PPM & reactive works / Sickness / Cost Improvement Program / Fire Safety / Cleaning Assessments / Variance Data etc.
  • Monitoring & Managing Sub Contractors performance
  • Responsible for the Pest Control, Linen / Laundry & Feminine Hygiene contract for the trust
  • Working as part of the Cost Improvement Program (CIP) for the trust

November 2018 – November 2018

  • Transferred to Integral as part of JLL portfolio under TUPE. I’ve been serve notice for redundancy due to position not available locally but in London



September 2015 – October 2018

                                                                        Compliance Manager


August 2017 – October 2018

  • Ensuring all statutory and mandatory plan maintenance is completed within SLA and compliance status of 87 sites on the Jones Lang LaSalle portfolio
  • Attending sites for internal compliant auditing as well as attending client auditing
  • Attending meetings with client & facilities manager meetings to discuss issues and relevant compliant & non-compliant statutory & non statutory PPM
  • Ensuring all engineer competencies records are up to date and all E-Learning requirements are issued to all staff. Updating Engineer training matrix
  • Managing actions on all Risk Registers for all sites to completion
  • Monitoring Sub Contractor performance
  • Managing various compliant portals such as Elogbook, Riskwise & Track Record for our client by ensuring compliant status of all Statutory Asset
  • Carrying out due diligence and asset collection with the assistance of engineering supervisor and contract manager to price up a delivery model for new site
  • Providing cost variation for additional service or additional asset management for any sites
  • I’ve champion the implementation of client system ELogbook Version 2 for delivery of all task via Engineers PDA & Client support staff
  • Various other tasks to ensure day to day delivery to client expectation

                                                                        Client Support Manager


September 2015 – August 2017

  • Ensure effective and efficient management of the Wates FM JLL Helpdesk / Administration function by the provision of a professional service to both internal and external customers
  • Manage and direct the Helpdesk / Administration team (and site based administrators) ensuring that all company processes and procedures are managed effectively, and manage any staff issues which should be dealt with support from HR
  • Manage the administration requirements of the business and to ensure that adequate administration support is given to Wates FM staff within the JLL and Northern contracts
  • Provision of pricing up new sites following due diligence report and asset collection
  • Manage the financial process for the JLL contract (and any others added as applicable) to include the purchasing, extra works and invoicing process, billing control and any other commercial support as required
  • Provide weekly report to account director on work in progress / age debt / invoice etc.
  • Ensure we are at a compliant Status across all Statutory and Non-Statutory plan maintenance and provide mitigating reasons for any failures

SPIE                                                                Compliance Co-Ordinator


March 2015 – September 2015

ISS Security                                                   Planner


December 2014 – March 2015 

Carillion PLC.                                                  Work Flow Assistant – Also worked as

                                                                        Commercial Scheduler


April 2011 – December 2014

Vinci Facilities Management                         Customer Service Representative –

                                                                        Nationwide Building Society


January 2010 – March 2011

IKANO Financial Services Limited                Customer Service Advisor /

                                                                        Underwriter / Dept. Collector


September 2007 – July 2009

Additional Information:

Social / Leisure Interest

  • I have an expansive passion for sports such as football, formula one race, athletics, horse racing, tennis etc. Ultimately football is my prime passion and I am a lifelong Manchester United Supporter. While I attend the gym from time to time, I also participate in 5-a-side football tournament to maintain a healthy balance lifestyle. I keep myself up to date with the daily news. I spend time with family and friends to keep a close knit social unit


  • I am proficient in software packages such as Microsoft Word, Excel, and PowerPoint. I have a good level of knowledge in Excel and unable to produce date with analysis very efficiently. I have also use and handle various software packages at Ikano Financial Services, Vinci PLC, Carillion PLC, and SPIE & Wates. I am adaptable to any specific kind of software


  • Bilingual: Proficient in French Language
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