Business Support Manager

Position Sought  
Name CAN 38702
Lives in Oldham
Qualifications Legionella Awareness


Bid Writing

Previous Employers Emtec Facility Services


Availability Immediately
General Notes if Applicable  


  • The Financial Training Company – Manchester
  • The Oldham College – Oldham
  • St Augustine’s of Canterbury Secondary School – Oldham 


  • AAT (Association of Accountant Technician) Accounting Level 1 & 2
  • Excel Training – Level 2 & 3
  • Business Writing Skills
  • Bid Writing
  • Adobe InDesign Level 1 & 2 Training
  • Adobe Illustrator – internal / Self Training
  • Adobe Photoshop – internal / Self Training
  • Financial reporting system – 38 reports
  • BTEC Advanced Health and Social Care — Merit Level
  • BTEC Intermediate Health and Social Care — Merit Level
  • Legionella Awareness
  • Basic Health and Hygiene
  • IOSH Safety Passport
  • Estimating / Pricing – internal / Self Training – Hard FM Services


  • Experienced Business Support Manager with a demonstrated history of working in the Facilities Management Industry. Skilled in Business Writing, Operations Management, Sales, Bid Writing, Facilities Management (FM)

Key Skills:

Computer Skills / Systems

  • Excel, Word, PowerPoint, Outlook, Access Voyager, Facts, Mentor, IMS, Maximo, Oracle, CRM – Salesforce, Castle, Docuware, InDesign CS4/6, Illustrator, Photoshop, Microsoft Dynamics NAV

Employment History:

 Emtec Facility Services                                 Business Support Manager

October 2017 – Present

  • Worked alongside the Regional Director to set-up, develop and run a fully operational regional office, with full responsibility for the delivery of first class Hard FM services to our regional and national clients
  • Management of the Regional Helpdesk and Contract Administration teams
  • Providing financial support to the Regional Director with the control budgets for service provision, ensuring compliance with expenditure and profit generation targets
  • SLA and KPI performance reports
  • Management day to day support to the Helpdesk team scheduling all PPM and Reactive tasks for the service delivery teams
  • Management support to the finance team providing all sales invoices and monthly applications to all regional and national clients
  • Produced and developed marketing material to generate new business
  • Ownership of all SQ’s and Tenders for new clients, leading these from the initial lead through to completion
  • Collate detailed financial data analysis and reports within defined timescales

Mitie Technical Facilities Management Ltd

November 2010 – September 2017

                                                                        Bid Manager (North)

September 2012 – September 2017

  • Supporting and working alongside the Sales Director to manage all sales activity for the North, Midlands and Scotland region
  • Responsible for managing the Bid Support Team consisting of 3 x Bid Writers
  • Provide day to day sales & bid support to 6 x Regional BDM’s & 2 x Estimators
  • Ownership of all PQQ’s / RFI’s and RFP’s from new and existing clients, leading these from the initial lead through to completion
  • Managing the OJEU Contract Notice leads for the Bid / No Bid process, including the mailbox and web portals
  • Ensuring the sales process is followed throughout all documentation and the Bid Support and Sales Team
  • Coordinating and producing market intelligence activities and documentation
  • Coordinating, collating and presenting pipeline and monthly sales information
  • Developing and maintaining a central bid library of information and support material
  • Managing tender preparation and response processes utilising a Bid Planner
  • Writing reports, responses and proposals with the support of the Bid Writers and BDM’s
  • Pricing and estimating work with the support of the estimators
  • Liaise with Subcontractors collating relevant costs
  • Contributing to the design of the commercial bid strategy and solutions
  • Attend Weekly workload meetings and issuing the workload activity planner to the team
  • Attend Monthly Meetings and presenting the Bid Support activity and achievements
  • Update the CRM – Salesforce system with potential leads and produce a monthly report for the Sales Director
  • Attend Site Visits / Bidder Days / Existing client sites to collate required information and photos for the proposals
  • Produce proposals / marketing documentation in InDesign using Illustrator and Photoshop

                                                                        Sales & Bid Co-ordinator

November 2010 – September 2012

  • Responsible for the completion of all PQQ’s / RFI’s
  • Provided support for the completion of written responses & tender proposals
  • Attended client Site Visits & Bidder Days
  • Managed the sales reporting process for the regional sales team affiliated to and provided administrative and bid support to the Bid and Sales Team
  • Ensured all documentation was submitted in line with the organisations brand standards
  • Produced and developed marketing material to generate new business
  • Ensured that all tenders submitted on behalf of the organisation are based on an assessment of potential risk and liability, including a review of the contractual terms that apply
  • Liaised with other Mitie businesses to maximise all business opportunities and co-ordinate and work with other Mitie businesses to develop multi-service FM bids
  • Follow-up of submitted tenders to determine our competitive position
  • Ensured compliance with the quality management system
  • Researched clients and Mitie’s previous experience to ensure all proposals were client focused and win themes were recognised
  • Updated the sales database (Salesforce – CRM) with details of all sales activity and opportunities
  • Supported Operations with contract renewals / enhancements on existing client contracts

Achievements: Promoted to Bid Manager

Mitie Engineering Maintenance                    Mobile Operations Team Leader

(North) Ltd

February 2006 – November 2010

  • Provided general administration support to the Regional Operations Manager, responsible for providing Hard FM Services within the North Region
  • Collated KPI data and prepared monthly management reports
  • Input of holidays / sickness onto the HR database
  • Ensured site report and team brief schedules were adhered to by all contract managers and records were kept up to date
  • Control purchase of office stationary
  • Carried out client satisfaction surveys (call backs to client – following up engineers works)
  • QA administration
  • Contract renewals – monitored & updated contract renewal dates & assisted contract managers with letters / renewal / negotiation documents to clients

Achievements: Produced the Mobile Operations monthly report spreadsheet – Monthly / YTD sales turnover and GP %, against targets and budgets set

Mitie Facilities Services                                 Helpdesk Supervisor / Admin /

C/o Littlewoods Shop Direct Group             Finance Assistant

January 2004 — February 2006

  • Combined Role – including duties listed below
  • Supervisory role of the day to day running of the Facilities Helpdesk, in which we provided the following services for Internal Clients within the building:-reception, switchboard, cleaning, post, meeting rooms, office moves, telephones, air conditioning, access, toilets, furniture, equipment and property maintenance
  • Produced Helpdesk Statistics for the Management report on a monthly basis: – consisting of the number of calls taken, the number of jobs reported and completion times
  • Admin support to the Facilities Manager / Office Services Supervisor and the Customer Services Supervisor
  • Attended Weekly Supervisors meetings
  • Ensured all the necessary paperwork was completed for HR, filed away manually and logged onto the computerised database
  • Managed the payroll for the Evening Cleaners on a fortnightly basis
  • Ensured all Sub-Contractors followed the correct Induction process and all the relevant paperwork was completed
  • Raising of Purchase Orders for the Hard and Soft Services used within the company
  • Provided financial support to the Facilities Manager with the control budgets for service provision, ensuring compliance with expenditure and profit generation targets

Holidays by Phone                                         Accounts Assistant

(Call centre based In Manchester)

May 2002 — December 2004

North West Heating /                                   Administration Officer


November 2000 – May 2002

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