Contract Manager

Position Sought Contract Manager
Name CAN 38143
Lives in West Yorkshire
Qualifications NVQ Business Development

ILM Level 3

NEBOSH

IOSH

Previous Employers Propertyserve UK

Spie Facilities Services

Availability 4 week notice
General Notes if Applicable  

Qualifications:

  • Conflict Management
  • Asbestos Awareness
  • SPIE Talent Enhancement Programme ongoing
  • Effective Communication
  • Advanced IT Course
  • Equality and Diversity,
  • Project Management
  • L8 Responsible Person
  • NEBOSH
  • NVQ Level in Business Administration
  • IOSH Managing Safely
  • ILM Level 3

Profile:

  • I have worked in the Facilities Management Industry covering PFI, Construction and General Maintenance for circa 14 years within local authority schools including leisure facilities, undertaking roles in all levels through to Middle Management
  • I have vast experience in the full range of Facilities Management and Property Services. As you will see from the time I have spent with my previous employers, I am a committed and loyal leader, having earned my positions through constant service delivery. One of my biggest achievements is taking two contracts from near termination to expanding the services we offered in a short period of time. During my time as Head of FM I increased profit % by reviewing internal process and outputs, done so by also securing 4 new total FM contract wins. Since joining MCP I have implemented streamlined ways of working, in addition to meeting quarter gross profit targets which was a first across the asbestos business. The key elements I look for in a role are autonomy, clear business direction and targets with the freedom to manage my role and enhance service delivery. I am seeking a role that offers flexibility for growth as well personal development, with synergy of my positive pro-active ethos. My package expectations would be £85k+ with company car and bonus scheme. I am not averse to national / European travel, with my previous roles covering the Midlands to Scotland including NI and ROI, incorporating regular travel to the head office in Amersham, Buckinghamshire

Employment History:

XXXXX                                                             Business Unit Leader

January 2018 – Present

  • Direct the Asbestos Services Departments operationally and commercially
  • Commercial management and responsibility of the Asbestos Departments
  • Ensuring operational delivery in line with company standards and Regulations
  • Maintenance of personnel who carry out Asbestos Services work for MCP
  • Form a close working relationship with other Senior Executives and Non- Executives
  • Provide leadership to optimise the company’s financial performance and strategic position
  • Contribute fully to the development of company strategy across all areas of the business, challenging assumptions and decision-making as appropriate
  • Overall responsibility to ensure that asbestos activities are carried out in accordance with in-house procedures and all current and relevant HSE legislation and guidance
  • Ensure that the asbestos services departments achieve forecast revenue in adherence with in-house procedure and all current and relevant HSE legislation and guidance
  • Provide effective leadership and direction to the asbestos department managers to ensure that they understand their roles and responsibilities within a successful operational delivery function
  • Ensure that all employees are given guidance and support to allow the asbestos service department to achieve sustainable growth
  • Maintenance of all key staff
  • Keep abreast of all HSE updates and share with senior managers
  • Technical assistance to the bid team
  • Technical assistance to the Commercial Team
  • Ensure proactive management of business wip and debt recovery
  • Ensuring accurate and honest monthly board reporting
  • Review working practices and implement new systems procedures to drive commercial performance whilst maintaining compliance
  • Ensure accurate and timely cost and value reports are submitted
  • Manage Client expectations, relations and ensure compliance with Key client kpi’s
  • Ensure that timely daily, weekly, monthly reports on performance and sales are provided to the appropriate staff members accordingly
  • On-going review of workload and supply chain requirements to ensure revenue and Ebitda targets are delivered
  • With support of the commercial / finance team ensure on-going revenue reviews are carried out per customer / contract to ensure financial viability of those works
  • Assist / Drive implementation of the new CAFM system

XXXXX                                                             Head of FM

June 2015 – December 2017

Following a successful year as Regional Contracts Manager, I was promoted to Head of Facilities Management (North) with Propertyserve UK. This role required me to directly line manage 4 direct reports (3 x Facility Managers and 1 x Facilities

Coordinator) Within this role I had overall accountability / Budgetary sign off for approx. 30 commercial and industrial units across the North worth circa £6.5million. Within this role is also responsible for the management of circa 90 contractors and suppliers, negotiating rates, contracts and pre-qualification. I have worked in the Facilities Management Industry covering PFI, Construction

and General Maintenance for over 15 years within local authority schools, train depots / warehousing, social housing, retail and sporting venues including leisure facilities, undertaking roles in all levels through to Middle Management / Key Account management. I have extensive experience in the full range of Facilities Management and Property Service contracts encompassing, train depots, office / commercial environment and football stadia

Specialties:

  • Mechanical & Electrical Repairs and Maintenance
  • PFI
  • Lifecycle & Variation works
  • Health & Safety Management including Asbestos, Fire Safety and Water Hygiene Management
  • Procurement of outsourced services
  • Business Development with contract wins and mobilisation
  • Rate Negotiation including negotiating contracts with vendors
  • PQQ Submission and Review
  • Lead on both team and sub-contracted services
  • Management of a Multiple FM Services including soft services
  • Utilities & Energy Management
  • Performance / People Management
  • SLA / KPI management and implementation
  • Asset collation of new and existing assets to assist mobilising new contracts
  • Security
  • Helpdesk
  • Third Party Income
  • HR Issues, Union negotiations
  • Performance Model Calculations
  • Procurement and Supplier Management
  • Troubleshooting
  • Budgetary Management including forecasting

XXXXX

February 2009 – June 2015

                                                                        Key Account Manager

July 2014 – June 2015

My current role has been as Key Account Manager responsible for 5 contracts. Based across the northwest, Midlands and South Yorkshire

My main tasks are and have been:

  • Project Management
  • Statutory Compliance management
  • Monitor, enhance and develop Preventative Planned Maintenance programmes
  • Asset Survey collection
  • Management of specific contract sites including projects, costs, sales, budget
  • Planning and ensuring compliance with budgeted targets
  • Acquisition of follow up orders and additional orders
  • Execution of resource and personal planning for the area of responsibility
  • Preparation of and presentation of agreed reporting system to the customer
  • Review of contract deliverables and contractual obligations
  • Assisting the contract representative in the delivery of the contract
  • Manage day to day routines, be responsible for the allocation of work, monitor progress of allocated work and chase open jobs
  • Encourage and support staff to achieve a safe and healthy environment
  • Be aware of disciplinary procedures and interpret when required
  • Build client relationships
  • Attend regular monthly / weekly meetings and training sessions
  • Act the lead point of contact for the company
  • Develop contingency plans to ensure that all staff knows the procedures in the event of an emergency

                                                                        Regional Technical Services Manager

February 2009 – July 2014

(Kirklees Contract)

I previously managed the hard services of 9 PFI schools in the West Yorkshire area. I previously managed both hard and soft FM services on 9 PPP schools in the Huddersfield area where I was responsible for line managing approx. 80 staff members. Due to a company restructure the hard and soft aspects were split and new roles created

My main tasks are and have been:

  • To ensure that cleaning standards are met to agreed KPI’s, and to monitor and report on new methods and cleaning schedules when introduced
  • Management of Lifecycle budget and spend
  • Project Management
  • Asset Survey collection
  • Management of specific contract sites including projects, costs, sales, budget
  • Troubleshooting on other contracts
  • Planning and ensuring compliance with budgeted targets
  • Acquisition of follow up orders and additional orders
  • Execution of resource and personal planning for the area of responsibility
  • Preparation of and presentation of agreed reporting system to the customer
  • Review of contract deliverables and contractual obligations
  • Assisting the contract representative in the delivery of the contract
  • Liaise with officers from the Education Department on site related problems
  • Deliver cleaning / caretaking within budget for both labour and consumables
  • Instruct staff in the correct methods in the use of equipment and materials
  • Manage day to day routines, be responsible for the allocation of work, monitor progress of allocated work and chase open jobs
  • Encourage and support staff to achieve a safe and healthy environment
  • Be aware of disciplinary procedures and interpret when required
  • Build client relationships
  • Attend regular monthly meetings and training sessions
  • Monitor performance and complete staff appraisals
  • Act as a point of contact for the company
  • Adhere to recruitment policies and ensure correct CRB guidelines are followed
  • Develop contingency plans to ensure that all staff knows the procedures in the event of an emergency

HOCHTIEF Facility Management

February 2004 – February 2009

                                                                        Site Manager / Contract Administrator

(Manchester)

February 2008 – February 2009

During my time as Site Manager I was based at a new build PPP Sports College located in Gorton, Manchester. I line managed approx. 25 staff delivering hard, soft and TPI FM services. My main roles included mitigating performance failures, producing weekly and monthly reports, meeting KPI’s and at the same time ensuring all Health & Safety legislation was adhered to, I also undertook the following tasks:

  • Provide focus for all Contract systems, procedures and controls
  • Build and improve internal and external relationships with customers and suppliers
  • Seek new and innovative approaches to ongoing problems
  • Implement service delivery plans for the core business services
  • Represented the company to the school (2nd only to the Contract Manager)
  • Implement clear and robust lines of communication
  • Ensure Company procedures are adhered to
  • Managing excel data base
  • Produce reports from operational to Director level
  • Professional telephone manner
  • Communicate work requests to the helpdesk
  • Promote and co-ordinate the booking of college facilities
  • Collate information for third party activity including invoicing
  • Draft all Third-Party user agreements and letters where appropriate
  • Cash counting
  • Co-ordinate labour sheets and staff timesheets
  • Co-ordinate and order supplies
  • Add hock projects as and when required

                                                                        Helpdesk Administrator

(Kirklees)

February 2004 – February 2008

  • As a helpdesk administrator I worked in a team of three responding to calls from 19 PPP school s in the Huddersfield area. My main duties included logging work order requests on the QFM system and ensuring these are closed in a timely manner. Producing reports for the contract manager and issuing minutes

API Logistic Ltd.                                            Helpdesk Administrator

(Leeds)

January 2001 – February 2004

  • During my time at API I learnt a lot of key values in how to ensure the client receive the service they expect, and they are paying for but at the same time having the company’s interests at the forefront of the operation. I acted as second in command reporting to the Managing Director running the day to day operations in his absence. I produced travel documents enabling us to receive and deliver freight to and from Italy. My tasks also entailed ensuring the trailers were loaded correctly and all documentation was accounted for.

Additional Information:

Hobbies and Interests

  • Up until 2014 I held the position of Special Constable within West Yorkshire Police for 10 years. I found this helped me in dealing with stressful, difficult situations and operations with some of the skills I have learnt being invaluable when transferring them into my civilian roles
  • I enjoy spending time with my 7-year-old daughter Sienna-Eve and my Wife Stacie. I recently began playing football again following several serious knee injuries which I love. Following my second injury I took the decision to delve into the world of golf, I am still trying to master this sport!
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