Assistant Maintenance Engineer

Job Title:       

(& Grade)

Assistant Engineer

Contract/Dept:

FMSO

Reports To:

(Job Title)

Contract Manager

Direct Reports (Number):

0

Location:

Elekta - Crawley

Post Holder’s Name:

Completed By:

Date Completed:

Job Purpose:

• To ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvements
• Manage all jobs that are logged on the internal Concept Evolution CAFM system
• Ensure jobs are completed to a high standard
• Ensure jobs are completed wherever possible within the agreed SLA’s
• Coordinate job extensions with management and the Helpdesk
• Carry out ad-hoc M&E tasks issued by the helpdesk
• Carry out porterage and fabric tasks as issued by the helpdesk
• Assist Multi-Skilled Engineers where required

Key Tasks:

• Ability to deliver excellent customer service
• Self-motivation with the ability to manage tight time constraints and prioritise workload
• Background of working alone and using own initiative and as part of team
• Solve problems and make decisions in a logical manner
• Experience in monitoring deadlines and performance in-line with required standards outlined within a contract
• Flexible approach to working with the ability to think ‘outside of the box’ 
• Efficient, enthusiastic and flexible
• Some knowledge of engineering systems and plant of various age and technology
• To undertake basic “handy man duties” which would include touching up paintwork, tightening hinges, install/repair blinds, changing locks ,making minor repairs to cabinets , desks , and putting together small equipment like chairs etc.
• To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.
• Assist with office moves (minor office churn) including furniture moves
• A reasonable level of fitness and agility
• Accountable for high service delivery within the Elekta Portfolio to client and CBRE requirements
• Liaising with the contract management team
• To comply with the Elekta and CBRE policies on Health & Safety, COSHH and other statutory legislation
• Cooperate fully with audit findings in relation to Elekta or CBRE Performance audits
• Investigating complaints and taking appropriate action
• Ensuring feedback is provided to the helpdesk on progress of M&E jobs
• Carry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function of Elekta Limited
• Participate in the out of hours call out rota
• Work overtime to carry out emergency repairs as required and supervise other personnel during out of hours periods
• Offer technical support and back up as required
• Ensure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipment
• Ensure all works are carried out in accordance with safe systems of work and permit to work procedures
• Use all relevant tools and equipment within safety guidelines as necessary for the completion of works
• Carry out risk assessments for ad-hoc activities and monitor of day to day implementation of safe working procedures and safe systems of work
• Carry out and/or adhere to any reasonable request made by CBRE Management
• Complete Permits as required for all subcontractor visits

Decision Making/Budgetary Control:

Prioritise work to ensure SLA’s of the contract are met

Success Measures/Objectives:

Each role on the contract is measured by the performance data relating to their reactive performance and the quality of their PPM’s from Audits.

Core Competencies:

• NVQ level 2 Electrical (or similar) Desirable
• Good communication skills
• Health & Safety experience
• CAFM systems experience
• Good knowledge of general building services
• Basic PC literacy, (Microsoft Word, Excel, Internet, smart phone use)
• Ability to deliver excellent customer service
• Self-motivation with the ability to manage tight time constraints and prioritise workload