|Contact name:||Jak Walsh|
|Published:||28 days ago|
Established in 1989, our client has grown to cement themselves as a leading provider of renewable energy, air conditioning, electrical and mechanical services throughout Cambridge and the Cambridgeshire, Hertfordshire, Bedfordshire and Northamptonshire areas, with their work and reputation taking them to Essex, Suffolk and London. They are currently seeking an experienced customer focussed Service Manager who will be based at their Cambridge office.
Duties will include:
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory and cylinders.
Setting up and maintaining a service desk and evaluating its efficiency.
Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with manufacturers, dealers, and Sales Representatives.
Helping to train new employees in company procedures.
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Strong background in mechanical services including HVAC / Air Conditioning and heating systems
Wealth of project/ service management with demonstrable cost control as part of your working
Experience in estimating projects of various values
Strong communication skills
Commercial approach to managing workload
Ideally possess some safety qualifications, NEBOSH or IOSH etc.
28 days holiday
Ongoing training and support
If you are interested in this role, please apply with your CV or call Jak Walsh on 01223 827 339