Remedial Works Coordinator

Location Birmingham
Discipline: Administration
Salary: £24000.0
Contact name: Jamie Goodwin

Contact email:
Job ref: 4458
Published: 16 days ago

Remedial Works Planner
Circa £24,000

We are working with one of the UK’s leading facilities management companies. Our client employs over 15,000 members of staff across the UK & Ireland, and specialise in providing hard and soft FM services to the commercial and industrial sectors.

Our client are now looking to recruit onto thier small works team a works coordinator


  • To schedule all remedial works to appropriate resource, paying attention to location, expertise and response targets.
  • To accurately record all job related information on the appropriate IT systems.
  • To ensure that the engineer days are optimised to drive maximum productivity from the team.
  • Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
  • Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
  • Ensure all jobs are completed within the required response times and costs.
  • Deal with communications in a professional and prompt manner.
  • Ensure non-productive time is accounted for on system.
  • Escalate issues with specific jobs, clients or engineers promptly.
  • Ensure full audit trails are maintained and evidenced where required.
  • Health and Safety Responsibilities:
  • Follow Group and company policies and procedures, at all times.
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
  • Use all work equipment and personal PPE properly and in accordance with training received.
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

What we are looking for

  • Have experience working within a service delivery or and administration.
  • Previous experience in the FM sector is beneficial
  • Process strong IT skills.
  • Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
  • Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
  • Work effectively under pressure within a busy and diverse environment.
  • Show a creative approach to analysing and solving problems using technology and reported information.
  • Adhere to process and compliance requirements. Work well as part of a team.

Additional information:

  • Salary package: £22,000 - £24,000
  • Monday to Friday, 40 Hours per week
  • 25 days annual leave + bank holidays

If you are interested in this role please apply online with your CV or call Jamie 0r Paul on 0121 809 1999