Soft Services Manager
Midlands - FTC 3 Months - OngoingWorking for one of the UK and Europe's leading Facilities Management / Building Maintenance Companies. As a company they specialise in maintaining large prestigious buildings.
They trade throughout the UK and Europe and turnover excess of £3 Billion annually in the UK alone. The company can offer long term job stability with the chance of real career progression and personal development.
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Reporting to the Regional Facilities Manager the role will be a mobile position.
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The role is a permanent position to support the soft services delivery requirements of government buildings.
Responsibilities
- To deliver a professional service / image whilst representing the company at all times in the workplace.
- Line management responsibility for cleaning, catering and security service delivery.
- Remaining up to date on legislation and best practice in relation to cleaning, catering and security services.
- To mobilise and implement any revisions to cleaning, catering and security standards, including supporting the commercial department to ensure all changes are costed in accordance with the contract.
- Conduct regular auditing of cleaning, catering and security standards against the contractual service delivery model.
- Produce and disseminate reports on cleaning, catering and security performance.
- Present best practice and deliver specific training/toolbox talks to internal and external stakeholders.
- Develop and maintain communication structures with the wider team and client, ensuring relevant service and delivery information is disseminated in support of commercially aware and intelligent service delivery.
- Manage the services in strict accordance with the corporate QSHE Policy directives to ensure a safe, healthy and environmentally friendly working environment for all employees. This includes the development of RAMS.
- Continually review working practices to identify improvements.
- Be aware of the business continuity plan for the part of the business you work in.
Knowledge Skills & Experience
- Proven track record delivering cleaning, catering and security services across multiple client sites.
- Excellent understanding and delivery of BICS.
- Catering experience delivery at multiple sites.
- SIA management licenced desired (Not essential).
- Experience in dealing with sub-contractor and supply chain(s).
- Understands and applies appropriate employee legislation, safety, health and environment regulations.
Person
- An innovative approach and sound leadership qualities.
- A professionally recognised H&S qualification – IOSH managing safely or NEBOSH Gen (Desired not essential)
- Excellent organisational skills.
- Excellent written and oral communication skills.
- IT literate. Ability to utilise numerous IT packages (e.g. Word, E-Mail & Excel).
- Must be willing to go through security vetting.
