Building Services Contract Manager

Working for our client who are a European owned leading Mechanical and Electrical / Facilities Management maintenance outsourcing companies. They have a turnover of over £2 billion and employ a workforce in excess of 35,000 worldwide.

As the Senior Contracts Manager you will report to the Accounts Director and will coordinate all contract managers, resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner. The contract will be covering a PFI Schools contract across Birmingham.

  • To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner
  • To develop meaningful and sustainable relationships with the Client and related Client organisation and facilitate business growth as a consequence
  • To liaise with Business Development to produce proposals for any bids and opportunities that exist within the Client organisation
  • To ensure Service stream and operational personnel manage their contracts to the Service Level Agreements (SLAs) as they apply to Mechanical and Electrical, Technical and related services
  • To agree targets for the operational teams to improve service delivery standards and efficiency
  • To monitor and develop direct reports through training and regular reviews
  • To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
  • To review the monthly audit checks demonstrating legislative compliance within scope of Service Delivery streams with the operational personnel and escalate to the Accounts Director as necessary
  • To work with the operational team in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works on a mechanical and electrical contracts
  • To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system
  • To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the mechanical and electrical services
  • To review the interface with third party suppliers and sub-contractors
  • To drive successful contract negotiations and business improvement initiatives
  • To manage any support functions as required to deliver a coherent service
  • To maintain commercial understanding of the client contractual deliverables across all services
  • To maintain and agree a clear business plan for the appointed contract
  • To work with Operational Management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
  • To ensure compliance with all statutory and company procedures across the stakeholder groups
  • To set, monitor and control SLAs for key contracts seeking opportunities to provide added value across the delivery stakeholders
  • To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
  • To regularly meet with clients to further understand their organisation and requirements
  • To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance.


  • Building Engineering Services or related Engineering Qualification at or equivalent to: ONC/ HNC level/ City & Guilds In Plumbing, Carpentry or Building Services Essential
  • IOSH Managing Safely (Desired Not Essential)
  • Substantial Experience in a similar role
  • Experience of development and use of CAFM systems

If this role is of any interest please apply online with your CV or call Jamie on 01745 772218

Job Type Permanent Part Time
Location Birmingham
Sector Other Engineering
Start Date 5th February 2019
Advertiser remoteapi
Job Ref BSCMMids

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