Helpdesk Administrator

Working for one of the UK’s Leading Facilities Management Companies, our client is looking for a well experienced Helpdesk Administrator to join their expanding company.

Mon – Fri

8am – 5pm

24 – 28k

Job Duties;

  • Managing engineer’s calendars  
  • Scheduling work to be completed by engineers
  • Answering and screening telephone calls customer enquiries, callouts, request, complaints.
  •  Liaising and communication with service engineers and subcontractors.
  •  Logging calls, work, and invoicing, on our service database system
  •  Preparing work quotations and raising invoices 
  •  Build strong customer relations
  •  Assisting with the Services and Maintenance Manager and the Technical Services Manager with day to day ad hoc duties
  •  Be at ease with receiving instructions and carrying out ad hoc Administration duties for other Senior Management.

Requirements

The successful candidate for the Helpdesk Administrator will have the following skills and experience:

  • Experience with Outlook and Microsoft packages
  • Positive 'can do' attitude
  • Excellent time management and communication skills - A must
  • Willing to be involved in the day to day activities and contribute to varying office administration duties.  
  • Previous experience of working in a customer services-based role
  • Previous experience of scheduling work would be a strong advantage as well as SIMpro experience 

If this role is of any interest to yourself please call the office on 01745 772218, alternatively you can email me a copy of your CV on james@hvacrecruitment.com

Job Type Permanent Part Time
Location Hounslow
Area
Sector Administration
Start Date 8th November 2019
Advertiser remoteapi
Job Ref HelpAdmin1

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