Helpdesk Operative

A Fantastic opportunity has arrived for a Helpdesk Operative/Administrator to work as part of a large prestigious contract in Canary Wharf.

Working for one of the UK's leading Facilities Management companies on a very new and prestigious contract.

Job Details

  • Helpdesk Operative/Administrator
  • Temporary to possible permanent postition
  • Covering a large site on a brand new contract
  • Monday to Friday 7am - 7pm possibly a 4 on 4 off shift pattern (to be confirmed)
  • Hourly rate is £12.00

Job specific accountabilities

The Helpdesk Operative role is to support the ENGIE Transport sector for a rail contract we have recently been rewarded covering the estate 24/7 365 days a year. The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive & planned engineering requests on the contract.

Qualifications / Experience


  • Exceptional organisational skills.
  • Ability to handle conflicting workloads and to work under pressure.
  • An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service at all times
  • Ability to develop effective relations with key stakeholders including senior management, customers, staff teams and clients
  • Ability to set and achieve targets via effective engagement with stakeholder groups
  • Strong communications skills and plain English writing skills.
  • Effective communication and presentation skills.
  • A previous customer service representative or 1st line support role is desirable but not essential


If you would like the opportunity to work for one of the best FM companies who offer fantastic opportunities for progression who will invest time and money into their facilities maintenance staff please apply.

Apply with a CV or contact Daf on the below.

01745 772218 /

Job Type Permanent Part Time
Location London Arena
Sector Facilities (Soft Services) Management
Salary £11-15 pre hour
Start Date 23rd January 2020
Advertiser remoteapi
Job Ref 1972

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