Helpdesk Scheduler

Helpdesk Scheduler

Birmingham

Circa £19,000


We are working with one of the UK's leading facilities management companies. Our client employs over 15,000 members of staff across the UK & Ireland, and specialise in providing hard and soft FM services to the commercial and industrial sectors.

Our client has recently acquired a new government FM contract and they ae looking to recruit an experienced Helpdesk Co-ordinator to be based at their office in Birmingham

This role is initially a temp to perm role.

 

Helpdesk Scheduler - Responsibilities

  • To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
  • To accurately record all job related information on the appropriate IT systems.
  • To ensure that the engineer days are optimised to drive maximum productivity from the team.
  • Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
  • Monitor engineer travel and activity and respond to issues as required.
  • Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
  • Ensure all jobs are completed within the required response times and costs.
  • Deal with communications in a professional and prompt manner.
  • Ensure non-productive time is accounted for on system.
  • Escalate issues with specific jobs, clients or engineers promptly.
  • Ensure full audit trails are maintained and evidenced where required.
  • Health and Safety Responsibilities:
  • Follow Group and company policies and procedures, at all times.
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
  • Use all work equipment and personal PPE properly and in accordance with training received.
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Helpdesk Scheduler - What we are looking for

  • Have experience working within a service delivery or contact centre.
  • Previous experience in the FM sector is beneficial
  • Process strong IT skills.
  • Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
  • Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
  • Work effectively under pressure within a busy and diverse environment.
  • Show a creative approach to analysing and solving problems using technology and reported information.
  • Adhere to process and compliance requirements.

Work well as part of a team.

Helpdesk Scheduler - Additional information:

  • Salary package: £18,000 - £20,000
  • Monday to Friday, 40 Hours per week
  • 25 days annual leave + bank holidays

If you are interested in this role please apply with your CV or contact Joe Campbell on 01745 772218 or email Joe@HVACRecruitment.com

Job Type Permanent Part Time
Location Birmingham
Area
Sector M&E (Hard Services) Management
Salary £20000-24999 per year
Start Date 18th June 2020
Advertiser remoteapi
Job Ref 2441

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