Helpdesk Scheduler

Helpdesk Scheduler


Circa £19,000

We are working with one of the UK's leading facilities management companies. Our client employs over 15,000 members of staff across the UK & Ireland, and specialise in providing hard and soft FM services to the commercial and industrial sectors.

Our client has recently acquired a new government FM contract and they ae looking to recruit an experienced Helpdesk Co-ordinator to be based at their office in Birmingham

This role is initially a temp to perm role.


Helpdesk Scheduler - Responsibilities

  • To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
  • To accurately record all job related information on the appropriate IT systems.
  • To ensure that the engineer days are optimised to drive maximum productivity from the team.
  • Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
  • Monitor engineer travel and activity and respond to issues as required.
  • Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
  • Ensure all jobs are completed within the required response times and costs.
  • Deal with communications in a professional and prompt manner.
  • Ensure non-productive time is accounted for on system.
  • Escalate issues with specific jobs, clients or engineers promptly.
  • Ensure full audit trails are maintained and evidenced where required.
  • Health and Safety Responsibilities:
  • Follow Group and company policies and procedures, at all times.
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
  • Use all work equipment and personal PPE properly and in accordance with training received.
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Helpdesk Scheduler - What we are looking for

  • Have experience working within a service delivery or contact centre.
  • Previous experience in the FM sector is beneficial
  • Process strong IT skills.
  • Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
  • Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
  • Work effectively under pressure within a busy and diverse environment.
  • Show a creative approach to analysing and solving problems using technology and reported information.
  • Adhere to process and compliance requirements.

Work well as part of a team.

Helpdesk Scheduler - Additional information:

  • Salary package: £18,000 - £20,000
  • Monday to Friday, 40 Hours per week
  • 25 days annual leave + bank holidays

If you are interested in this role please apply with your CV or contact Joe Campbell on 01745 772218 or email

Job Type Permanent Part Time
Location Birmingham
Sector M&E (Hard Services) Management
Salary £20000-24999 per year
Start Date 18th June 2020
Advertiser remoteapi
Job Ref 2441

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