Help Desk Scheduler

We are currently recruiting, on behalf of our client who are arguably one of the largest Facilities and Estates Maintenance companies in the World, for a Helpdesk Scheduler to join their team in Coventry.

Position Overview

To provide a polite and helpful client contact, ensuring that response times are met by service providers. Carry out necessary administrative duties, produce & submit reports in a timely manner.


  • Respond to customer calls in a polite, professional & timely manner
  • Raise job on helpdesk system(s) at the time of the call, contact the appropriate service provider/contractor and provide relevant information in line with client service specification
  • Use radio technology as & when required as a method to liaise with service providers for specific contracts
  • Respond to emails in a timely manner
  • Follow up of open jobs to completion
  • Identify appropriate engineer / sub-contractor to attend job in a timely manner in line with KPI’s
  • Gain necessary approval/authorisation when spend limits are reached
  • Raising purchase orders for suppliers & sub-contractors
  • Provide clients with status updates as necessary for the jobs reported
  • Provide ad hoc reports as requested
  • To be the responsible person for specific contracts & assist with training within the team
  • To maintain data within the helpdesk system
  • Manage bookings for all meetings and conference rooms, ensuring that any requests for special arrangements are recorded and actioned
  • Record complaints and immediately bring to the attention of the relevant Manager with action taken
  • To ensure user guides are kept up to date for contract responsible for and ensure the team is aware of current & new processes
  • Perform any other reasonable duties when requested
  • To be the first line of contact to resolve client issues and events
  • Follow the Disaster Recovery step by step procedure & take necessary action as stated within this DRP document
  • Provide support to team members to ensure emails & telephone calls are actioned in a timely manner
  • Perform any other reasonable duties when requested

What we are looking for

  • Worked in a Help Desk/schedulling role previously
  • Knowledge of the Facilities Maintenance or Engineering Sector
  • Experienced using CAFM systems 

If this role is of any interest please apply online or call 01745 772218 and ask for Paul 

Job Type Permanent Part Time
Location Coventry
Sector Administration
Salary £20000-24999 per year
Start Date 24th June 2020
Advertiser remoteapi
Job Ref HDSoli

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