Administrator/helpdesk

Our client is looking for an administrator/help desk coordinator to work in their corporate ground contract, based in St Albans.

This is a full time role and the salary is dependant on experience.

Responsibilities

  • To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
  • To accurately record day to day information.
  • To ensure that the engineer days are optimised to drive maximum productivity from the team.
  • Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
  • Undertake project work as and when required.
  • Prepare  quotes to customers and clients.
  • Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
  • Ensure all jobs are completed within the required response times and costs.
  • Deal with communications in a professional and prompt manner.
  • Ensure non productive time is accounted for on system.
  • Escalate issues with specific jobs, clients or engineers promptly.
  • Ensure full audit trails are maintained and evidenced where required.

What we are looking for

  • Have experience working within a service delivery or contact centre.
  • Process strong IT skills.
  • Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
  • Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
  • Work effectively under pressure within a busy and diverse environment.
  • Show a creative approach to analysing and solving problems using technology and reported information.
  • Adhere to process and compliance requirements.
  • Work well as part of a team.

Additional information:

  • 20 - 23 days annual leave
  • Contribution Pension

If this is of any interest to you please apply with your CV or call Kirsty P on 01745 772218

Job Type Permanent Part Time
Location St Albans
Area
Sector Administration
Salary £20000-24999 per year
Start Date 21st November 2018
Advertiser remoteapi
Job Ref adminhelp

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