Helpdesk Administrator

Our client is looking for a Helpdesk Administrator to join the team in Manchester. This is a permanent full-time role working 40 hours with 1 hour unpaid lunch, Monday to Friday on a shift basis either 8am to 5pm or 8:30am to 5:30pm

  • Answer customer switchboard calls efficiently and transfer to the correct department
  • Maintain notice boards/ white boards on site (including QHSE).
  • Ensure QHSE documentation is maintained and readily available using systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
  • Log tasks on Concept Helpdesk system and assign to the correct engineer
  • Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
  • Running CAFM Reports as required.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
  • Maintain the attendance planner.
  • Collate timesheets and expenses weekly and issue to FM for approval.
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers
  • Attend and participate in any relevant training courses.
  • Support in completing monthly reports with FM.
  • Support the Contract Support Team in collating Contractor Visit packs and upload to Elogbooks when completed
  • Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place.
  • Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
  • Support the team with Audit preparation to ensure we remain compliant.
  • Support to Facilities Manager with adhoc admin duties

For more information please call the office on 01745 772218 and speak to Kathy

Job Type Permanent Part Time
Location Manchester
Sector Administration
Salary £20000-24999 per year
Start Date 4th February 2020
Advertiser remoteapi
Job Ref HDAMnaKat

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