Working for one of the world’s leading Facilities Management companies. Based in the UK they have a turnover of over £3 billion and employ a workforce in excess of 80,000 worldwide. With a presence in the FTSE 250 the company can offer excellent levels of job security, real and attainable career development and the chance to work on large blue chip clients buildings.
My Client is seeking a Facilities Helpdesk operator to join their team.
To schedule all reactive and planned works to appropriate resource, payting attention to location, expertise and response targets.
To accurately record all job related information on the appropriate IT systems.
To ensure that the engineer days are optimised to drive maximum productivity from the team.
Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
Monitor engineer travel and activity and respond to issues as required.
Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
Ensure all jobs are completed within the required response times and costs.
Deal with communications in a professional and prompt manner.
Ensure non productive time is accounted for on system.
Escalate issues with specific jobs, clients or engineers promptly.
Ensure full audit trails are maintained and evidenced where required.
Health and Safety Responsibilities:
Follow Group and company policies and procedures, at all times.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
What we are looking for
Have experience working within a service delivery or contact centre.
Possess strong IT skills.
Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and perofoamce managers and third party suppliers.
Work effectively under pressure within a busy and diverse environment.
Show a creative approach to analysing and solving problems using technology and reported information.
Adhere to process and compliance requirements.
Work well as part of a team.
If you would like to apply for this role then please send your CV or call Ben on 01745 772218. or email firstname.lastname@example.org