service support manager

Service Support Manager

Job Purpose Statement

Working in conjunction with the Operations Maintenance Manager the post holder is responsible for planning/delivering operational/maintenance objectives in order to meet the sites maintenance strategy and to ensure it is undertaken in the most efficient and effective way. The post holder will provide the line management and direction to a range of multi-disciplined technicians providing reactive and planned maintenance to a number of specialist areas across the site, including the delivery of surveys, writing, implementing and managing the requirements of HSG275 (Legionella water Management - L8)

The role will be based on the Stag Hill Campus but will include the delivery of the service across the whole campus. The post holder will be expected to plan, prioritise, coordinate and allocate work to ensure the safe, efficient and effective provision of the maintenance service aligned at all time to the organisational H&S policy and contract management protocols.

Key responsibilities

      The effective and efficient deployment of resources to meet the operational needs. Monitor, review and analyse performance through the use of the department's CAFM system and with other related tools to manage productivity and performance of the team.

Mange and support operational staff, contractors and colleagues to provide an effective and value for money service. Ensure maintenance services are implemented in line with departmental/statutory policies' maintaining a keen focus on stakeholder satisfaction from an internal and external perspective.

Manage day to day priorities to ensure the maintenance service team remain focused on business critical and operational urgent activities, including all statutory responsibilities. The role will include the provision of management, supervision, advice and guidance for a range of permit to work activities that fall within the practical skill set and experience, ensuring key principles are in place to protect staff, visitors and contractors from risks arising during work activities.

Regular liaison with faculty and department managers to ensure they are fully up to date on matters concerning their buildings and that all aspects of the maintenance activities planned in their areas.

Regular and frequent liaison with the helpdesk to ensure backlogs are kept to a minimum and issues arising are escalated to the Operations Maintenance Manager.

Ownership of performance and dashboard data (KPI/SLA's) for their specific areas, providing accurate and detailed reports on issues or emergency problems that effect team performance.

Manage staff sickness/absence/capabilities appropriately using the data and systems available.

Working with the engineering team support the preparation of contract/specification documentation and when required the tender process. Manage/monitor contractor's performance reporting to the engineering team as required on H&S, value for money and effectiveness.

(The above list is not exhaustive)


Minimum C&G's "Legionella Risk Assessment of commercial Hot and cold water systems" (BS8580-1:2019) or equal.

C&G's or equal in:- Legionella and ACOPL8 Awareness (HSG274); Management of legionella bacteria in hot and cold water systems and Legionella: cooling towers, management and control

IOSH General Certificate in H&S or equivalent

Thorough knowledge and understanding of the work practices, processes and procedures relevant to the role, which may include broader sector/commercial awareness

If you have what it takes to take on this role as service support manager please apply with CV or contact Kirsty 01745 772218

Job Type Permanent Part Time
Location Guildford
Sector M&E (Hard Services) Management
Start Date 11th March 2020
Advertiser remoteapi
Job Ref 2202

Apply Now