Account Manager

Account Manager


Our client is recognised as one of the leading facilities, energy and project management providers in the UK & Ireland.  The company operates from a strategic network of regional offices throughout the UK and globally where they have over 400 offices and employ over 70,000 people

General overview of Account Manager role:

  • To manage the contract and the contract team in the most effective manner.
  • To provide professional technical advice and support to the contract team.
  • To ensure that the engineering and soft services are maintained to a high standard and in full compliance with all statutory, mandatory and contractual requirements.
  • To ensure that records are maintained to support the works carried out.


  • Lead, direct and motivate the contract team to enable contribution to the best of their ability and maximise their potential
  • Responsible for the management of the service delivery which meets/exceeds the needs of internal and external customers of the contract.
  • Ensure maintenance is carried out in line with budgetary and quality constraints and in line with agreed service levels.
  • Ensure effective working relationships are enhanced with key stakeholders by regularly exceeding the standard of work delivered and coordinating all hard services activities across the sites.
  • Fully support the Account Director/Manager in all aspects of contract delivery and future growth.
  • Grow business reputation and longer term business opportunities through effective client relationship management and customer service excellence.
  • Ensure financial budgets and commercial/SLA obligations are achieved /exceeded.
  • Celebrate success and drive continuous improvement with the teams, ensuring interface between Soft and Hard Service Teams at all levels to deliver as one team.
  • Develop staff and ensure all have been provided with the mandatory and best practice training required to enable them to have the capability to carry out their roles.
  • Plan for further succession planning.
  • Leadership and Management
  • Deliver own key Role Objectives (as captured in TOP3 Leadership Framework) : Financial, Customer, H&S/Zero Harm, to support the achievement of company objectives
  • Foster a positive working environment of continuous learning, growth, innovation and calculated risks to attract and retain high calibre people.
  • Identify talent management opportunities and develop a succession plan for the Team
  • Exhibit self-confidence, energy, and drive rewarding and developing talent whilst seeking opportunities for personal feedback or self-development
  • Deliver effective performance management practices, ensuring the completion of quality driven annual reviews, objective-setting and training plans
  • Ensure that Managers manage and recognize both good and poor performance as appropriate
  • Ensure appropriate authorised personnel are trained and in place within the contract
  • Demonstrate Company Values & Behaviours, acting as a role model to others.
  • Managing Resources
  • Ensure that appropriate systems and controls, with standardisation as required across all sites, are in place relating to the work practices of internal engineers and sub-contractors and suppliers
  • Ensure that the integrity of the systems are achieved i.e. HV, Boats, Simulators etc.
  • Contribute to the process of `tendering contracts and the selection of new sub-contractors and suppliers through liaison with the Procurement teams
  • Relationship Management
  • Demonstrate excellent Customer skills with an ability to manage customers' expectations.
  • Develop relationships with key stakeholders - Focus, DOE, NMCI, Suppliers, Sub-Contractors, staff and staff representatives
  • Develop a highly satisfied Customer through regular client and customer meetings, promptly implementing actions.
  • Develop effective working relationships with functions, business partners, suppliers and subcontractors to improve operational performance

Qualifications or Required Experience:

  • Chartered or Incorporated Engineer status
  • Qualified to degree/HND/HNC level in an engineering discipline, with a sound managerial track record for past 5/10 years
  • IOSH or equivalent managing Health and Safety.
  • A comprehensive understanding of the maintenance requirements for all elect
Job Type Permanent Part Time
Location Manchester
Sector M&E (Hard Services) Management
Start Date 27th June 2019
Advertiser remoteapi
Job Ref AMManKat

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