Helpdesk Administrator

Working for one of the UK’s Leading Facilities Management Companies, our client is looking for a well experienced Helpdesk Administrator to join their expanding company.

Job Duties;

  • Managing engineer’s calendars  
  • Scheduling work to be completed by engineers
  • Answering and screening telephone calls customer enquiries, callouts, request, complaints.
  •  Liaising and communication with service engineers and subcontractors.
  •  Logging calls, work, and invoicing, on our service database system
  •  Preparing work quotations and raising invoices 
  •  Build strong customer relations
  •  Assisting with the Services and Maintenance Manager and the Technical Services Manager with day to day ad hoc duties
  •  Be at ease with receiving instructions and carrying out ad hoc Administration duties for other Senior Management.

Requirements

The successful candidate for the Helpdesk Administrator will have the following skills and experience:

  • Experience with Outlook and Microsoft packages
  • Positive 'can do' attitude
  • Excellent time management and communication skills - A must
  • Willing to be involved in the day to day activities and contribute to varying office administration duties.  
  • Previous experience of working in a customer services-based role
  • Previous experience of scheduling work would be a strong advantage as well as SIMpro experience 

Benefits

  • 18K-20K per annum 

If this role is of interest please apply or call the office asking Jake on 01745 77 22 18

Job Type Permanent Part Time
Location Brentwood
Area
Sector Administration
Salary £20000-24999 per year
Start Date 1st November 2019
Advertiser remoteapi
Job Ref HelpAdmin

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