Helpdesk Administrator

Helpdesk Administrator


£18K - £21K

Immediate Starts Available!

The Company:

You have the opportunity to work for a very successful and growing East Midlands based M&E building services company. They specialise in complete design and build contracts for commercial sector clients. They have expanded their business to also cover facilities management, fire & security, data services and projects.

Currently they operate across multiple market sectors including Education, Leisure & Culture, Facilities Management, Distribution & Logistics, Industrial, Offices & Accommodation, Healthcare and Fire & Security

General Overview:

Our client is looking to hire two Helpdesk Administrators to work in their Facilities Management division; supporting their daily operations across multiple contracts. This role will be based at our Clients head office, and will be a full time role, Monday to Friday.

Helpdesk Administrator Typical Duties:

  • First point of contact for incoming telephone calls and service requests received by telephone and email
  • Interpret and log requests, inputting details into the SAP Core suite system , provide tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement (SLAs)
  • Invoicing
  • Sort and dispatch calls to engineers or sub-contractors based on the correct skill sets, geographical location and service delivery arrangements
  • Manage workload re-plan / assign as required in line with demand
  • Plan daily work load and PPM for engineers and sub-contractors using available systems
  • Raise purchase requisition and/or purchase orders in line with agreed parameters
  • Collate accurate reports as required
  • Prioritise urgent jobs and plan and dispatch operative / sub-contract support to address urgent demand
  • Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
  • Analysis of job history / running reports to avoid duplication
  • Ad hoc administration duties
  • Able to work alone and as part of a team and without immediate supervision

Qualifications or desirable experience:

  • Previous experience working for a facilities management, building services or engineering company will be beneficial
  • Proven experience in a professional environment.
  • Product knowledge will be beneficial
  • Experience with a SAP system is desirable but not essential
  • Enthusiasm, flexibility and team-working skills.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Excellent PC skills to include Outlook, Word, Excel and Power Point.
  • Proven written and verbal communication skills including a high level of accuracy and attention to detail

Helpdesk Administrator Package:

  • Salary: £18K - £21K
  • Hours: 37.5 per week
  • Monday to Friday, 9am - 5pm
  • Company benefits & Bonus scheme

If you are interested in this Helpdesk Administrator position please apply with your CV or call Joe Campbell on 01745 772218

Job Type Permanent Part Time
Location Hucknall
Sector Administration
Salary £20000-24999 per year
Start Date 13th January 2020
Advertiser remoteapi
Job Ref 1911

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