Support Desk Administrator
You will be working for a privately owned and fiercely independent nationwide supplier of maintenance services. They serve corporate, public sector and managing agent clients, with sites from Aberdeen to Cornwall and Kent. Their clients rely on them to manage offices, commercial properties, retail sites, schools, universities, hospitals, hotels, laboratories, luxury residential units and historic listed buildings.
You will be part of a team providing a central point of contact for our clients, engineers and department. The Support Desk is a fast paced department dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.
Respond to phone calls, emails and electronic forms
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency
Ensure that all owned requests are resolved
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Use effective communication to proactively manage customer expectations
Experience working on busy FM helpdesk
Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Adaptable and flexible to change
Ability to work under pressure with a can do attitude
Organised and able to multi task
Excellent time management
Work well as part of a team
28 days holiday
If you would like to apply for this role please send your CV or call Jak Walsh on 01745 772218.