Service Desk Coordinator
Salary: £24,000.00–£30,000.00 per year
Are you passionate about making a difference in your workplace? If so, this opportunity may be perfect for you.
Our company is a leading provider of facilities management and support services, dedicated to delivering exceptional service to our clients. We pride ourselves on fostering a culture where every team member has the opportunity to make a meaningful impact. Your contributions will be valued, recognised, and celebrated as part of a dynamic, supportive team.
If this sounds appealing, we’d love to hear from you!
Job Description:
As a Service Desk Coordinator, you will play a key role in ensuring that our clients receive excellent service. Your responsibilities will include:
- Managing client relationships to maintain high standards of service.
- Overseeing engineer time sheets and job cost responses to ensure accurate recharges for internal works.
- Collaborating with contract managers, department managers, and other colleagues to create a high-performing team focused on delivering the ultimate customer experience.
- Building strong working relationships with internal and external stakeholders, including engineers, subcontractors, and suppliers.
- Coordinating with clients, procurement teams, and engineers to plan and execute jobs efficiently.
- Resolving client queries and handling complaints in line with company policies.
- Producing reports using internal CAFM systems and client portals, monitoring key performance indicators (KPIs) to ensure excellence.
- Allocating the appropriate engineers and subcontractors based on skills and location to meet client needs.
- Sourcing parts efficiently and processing quotations using internal systems.
- Managing subcontractor invoices and ensuring accurate recharges.
- Booking planned preventative maintenance (PPM) work and coordinating with clients.
- Providing regular updates to senior management and assisting with financial and operational processes such as invoicing, purchase orders, and further works authorisations.
- Monitoring and updating client portals regularly.
Education, Work Experience, and Skills:
We are looking for someone with:
- Previous experience in a service desk environment, preferably with external-facing supplier or customer interactions.
- Excellent communication skills, both verbal and written.
- Strong knowledge of Microsoft Office software.
- Exceptional time management and multitasking abilities.
- A dedication to customer service and a focus on delivering high-quality outcomes.
- A personable and professional telephone manner.
- Flexibility to adapt to changing priorities.
- Analytical skills, with the ability to summarise key information for clients, engineers, and subcontractors.
- Organisational excellence and a keen eye for detail.
- A basic understanding of the mechanical and electrical sector (desirable but not essential).
Job Type: Full-time
Work Location: On-site
If you are ready to take the next step in your career and join a company that values your contributions, apply now!