Helpdesk Administrator

Location Edinburgh
Salary: £22000.0
Contact name: Jak Walsh

Contact email:
Job ref: 4716
Published: 25 days ago

Working as part of the Atalian Servest Technical Services IFM Operations Team on key Government and Educational contracts covering Scotland and NE England. This key role is supporting our Integrated Facilities Management contracts in providing a professional and customer focused service.

Responsibilities will include both working on your own initiative and as part of a team in delivering administration support for a variety of services and teams       

Main Duties 

To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAF, system.

Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.

Assisting with system closures

Managing, maintaining and updating system folders

Admin support for IFM Operations Manager and Account Managers

Provide cover for Project and Helpdesk admin staff when required

Effective management of sub-contractors and obtaining updates

Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs

Raising purchase orders to sub-contractors

Assisting with system closures

Acting as point of contact for sub-contractors

Creating and producing reports and issuing when required

Closing off jobs for engineers where required

Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation

Any other duties as requested by Operations Manager

Experience and Qualifications

Strong Customer Service and administration skills

Helpdesk experience and experience working with CAFM system

Strong knowledge of Microsoft Office packages

Excellent organisation and planning skills

Exceptional telephone etiquettes

Experience of working to deadlines and effective time management

Ability to complete Disclosure Scotland

Personal Attributes                        

Candidates must demonstrate the following:

Attention to detail


Strong planning and organisational skills


Team worker

Willingness to work as part of a team or on own initiative

Excellent communication and interpersonal skills


Salary: up to £22,000 (depending on skills and experience)

40 hours per week, Monday – Friday, 08:00 – 16:30

33 days holiday

Company pension

Employee Referral Scheme

Learning and development opportunities

Supportive working culture and future progression opportunities.

Mobile, legal, bicycle, breakdown, and retail discounts

Eye test and glasses reimbursement

Cycle 2 work scheme

If you are interested in this vacancy, please apply with your CV or call Jak Walsh on 01223 827 339