Working as part of the Atalian Servest Technical Services IFM Operations Team on key Government and Educational contracts covering Scotland and NE England. This key role is supporting our Integrated Facilities Management contracts in providing a professional and customer focused service.
Responsibilities will include both working on your own initiative and as part of a team in delivering administration support for a variety of services and teams
Main Duties
To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAF, system.
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
Assisting with system closures
Managing, maintaining and updating system folders
Admin support for IFM Operations Manager and Account Managers
Provide cover for Project and Helpdesk admin staff when required
Effective management of sub-contractors and obtaining updates
Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs
Raising purchase orders to sub-contractors
Assisting with system closures
Acting as point of contact for sub-contractors
Creating and producing reports and issuing when required
Closing off jobs for engineers where required
Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation
Any other duties as requested by Operations Manager
Experience and Qualifications
Strong Customer Service and administration skills
Helpdesk experience and experience working with CAFM system
Strong knowledge of Microsoft Office packages
Excellent organisation and planning skills
Exceptional telephone etiquettes
Experience of working to deadlines and effective time management
Ability to complete Disclosure Scotland
Personal Attributes
Candidates must demonstrate the following:
Attention to detail
Numerate
Strong planning and organisational skills
Flexible
Team worker
Willingness to work as part of a team or on own initiative
Excellent communication and interpersonal skills
Package
Salary: up to £22,000 (depending on skills and experience)
40 hours per week, Monday – Friday, 08:00 – 16:30
33 days holiday
Company pension
Employee Referral Scheme
Learning and development opportunities
Supportive working culture and future progression opportunities.
Mobile, legal, bicycle, breakdown, and retail discounts
Eye test and glasses reimbursement
Cycle 2 work scheme
If you are interested in this vacancy, please apply with your CV or call Jak Walsh on 01223 827 339
