Helpdesk Administrator

Location United Kingdom
Discipline: Administration
Salary: £28000.0
Contact name: Daniel Fitzpatrick

Contact email:
Job ref: 14618
Published: about 1 month ago
Are you looking to work for one of the largest Facilities Management Companies in the UK? A company that invests time and money into the development of its employees? Look no further!!

We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales.
Job Description
Your responsibilities will extend to the creation of Purchase Orders for various workstreams. Your keen attention to detail and organisation will be essential in generating these orders accurately, ensuring smooth procurement processes and facilitating effective resource allocation.
Furthermore, your assistance in generating management reports will contribute to informed decision-making and strategic planning. By compiling and presenting relevant data, you will enable the Management team to gain valuable insights into the contract's performance, facilitating continuous improvement.
Your role as a Helpdesk Administrator will be integral to the overall operational effectiveness of the team. Through your dedication and meticulous work, you will play a crucial part in optimising workflows, enhancing communication, and supporting the successful execution of the contract's administrative elements.
Key Responsibilities
  • To assist in the provision of administration support to the Helpdesk and Administration Team Leader to ensure they are able to carry out their role effectively
  • CMMS (Computer Maintenance Management System) is updated with current comments
  • Assist in ensuring Daily, Weekly, Monthly and Annual reports are run in a timely manner
  • Assist in supplying any ad hoc reports required by the Management Team
  • Ensure all filing is up to date and in correct folders
  • Assist Helpdesk and Administration Team Leader with mitigation claims
  • Obtain quotations from Supplier and Subcontractors as directed by Helpdesk and Administration Team Leader
  • To create Purchase Orders on COUPA System, have them approved and send them to suppliers
  • Progress goods and services with Suppliers and Subcontractors as directed by Helpdesk and Administration Manager
Professional and Personal Competencies/Qualifications
  • Previous experience in a CMMS (Computer Maintenance Management System)
  • Good general education
  • Experience or proven ability in working with own initiative
  • Ability to communicate both written and verbal to senior management level
  • Ability to solve problems in an effective manner
  • Excellent skills in Microsoft Office (Word and Excel)
  • Excellent organisational skills
  • Confidentiality
  • Ability to handle large amounts of data accurately and in a timely manner
The Package
  • £28,000 per annum
  • Monday to Friday 9am - 5pm
  • Pension Scheme
  • 25 days holiday
If you are interested in this fantastic opportunity please apply or contact Dan at HVAC Recruitment on 01745 775584 or