Working as part of the Atalian Servest Helpdesk Team supporting our Government Facilities Management contracts in providing a professional and customer focussed service.
Responsibilities will include both working on your own initiative and as part of a team in delivering helpdesk and administration support for a variety of services and teams.
Main duties and responsibilities will include but are not limited to:
Principle points of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
Acting as first point of contact for engineering workforce and sub-contractors, allocating work to engineers and diary management for regional area.
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
Effective jeopardy management of jobs within designated area as well as supporting other team members across government contracts.
Working in conjunction with all contract staff (FM, Security, Technical Services, Waste and Cleaning Partners) to ensure seamless delivery of frontline TFM solution including co-ordinated visits and out of hour’s access arrangements.
Co-ordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
Updating database of quotations, engineering overtime and statutory compliance certification where requested.
Scheduled running of reports from CAFM Concept System and distribution to nominated person(s)
Proactive review of operational work in progress and updating account management with contract statistics
Providing specific performance reports relating to business area performance across all FM functions
Providing figures for monthly KPI reporting
Administration Support
Updating and recording of statutory compliance documentation for all contracted buildings
Reviewing and approving supplier invoices for subcontracted works and querying costs where required
Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation
Taking health and safety into consideration with support from management
Ensuring compliance with Atalian Servest Quality Management System and be instrumental in implementing the procedures and instructions
Experience and Qualifications:
Strong Customer service skills
Helpdesk experience in facilities management
Experience working with CAFM system preferably Concept.
Strong knowledge of Microsoft Office packages
Knowledge and understanding of property related issues
Experience of working to deadlines and effective time management
Excellent organisation skills
FM experience desirable
Personal Attributes
Benefits:
Salary: Up to £25,000 (depending on skills and experience)
30 days holiday
Working hours will be from 8.00 am - 4.30 pm, Monday to Friday.
Employee Referral Scheme
Learning and development opportunities
Supportive working culture and future progression opportunities.
Mobile, legal, bicycle, breakdown, and retail discounts
Eye test and glasses reimbursement
Cycle 2 work scheme
If you are interested in this vacancy, please apply with your CV or call Jak Walsh on 01223 827 339
