We require call centre advisors to work in a busy call centre. The correct candidate will be used to working in a fast paced environment.
What will I be doing?
- Managing inbound client interactions via Telephone, Email, and Web-Portal
- Maintaining databases to ensure accurate updates are captured, and deadlines are met
- Reacting to emergencies raised by the client and managing them through to completion
- Liaising with our supply chain to ensure timely attendance and completion of outstanding works
What qualities do I need?
- Previous experience in a customer service environment such as hospitality, retail, or contact centre settings
- Strong organisation skills and a high attention to detail
- Excellent verbal (telephone) and written communication skills
- Excellent IT skills and previous experience using Microsoft Office
- The ability to work in a fast-paced environment, multitask and make effective decisions quickly
- The ability to work well as part of a team to achieve both personal and team targets
Salary - £22,000 pa
Hours - 37.5 hours per week with overtime availability
Holiday – 25 days holidays plus 8 bank holidays
Please call Paul on 01218091999 to discuss further
