Call Centre operative

Location Bristol
Discipline: Administration
Salary: £22000.0
Contact name: Paul Howes

Contact email: paul@hvacrecruitment.com
Job ref: 4395
Published: 23 days ago

We require call centre advisors to work in a busy call centre. The correct candidate will be used to working in a fast paced environment.

What will I be doing?

  • Managing inbound client interactions via Telephone, Email, and Web-Portal
  • Maintaining databases to ensure accurate updates are captured, and deadlines are met
  • Reacting to emergencies raised by the client and managing them through to completion
  • Liaising with our supply chain to ensure timely attendance and completion of outstanding works

What qualities do I need?

  • Previous experience in a customer service environment such as hospitality, retail, or contact centre settings
  • Strong organisation skills and a high attention to detail
  • Excellent verbal (telephone) and written communication skills
  • Excellent IT skills and previous experience using Microsoft Office
  • The ability to work in a fast-paced environment, multitask and make effective decisions quickly
  • The ability to work well as part of a team to achieve both personal and team targets

Salary - £22,000 pa

Hours - 37.5 hours per week with overtime availability

Holiday – 25 days holidays plus 8 bank holidays

Please call Paul on 01218091999 to discuss further