Compliance Team Leader (Facilities Management)

Location Glasgow
Discipline: Atalian Servest
Salary: £30000.0
Contact name: Jak Walsh

Contact email:
Job ref: 4851
Published: 10 days ago

The role will support the Planned Services Manager in monitoring statutory and mandatory planned maintenance tasks to completion. They will ensure all required records are present and any stated remedial works or recommendations are undertaken or passed to the client as appropriate.

The successful candidate will co-ordinate with subcontractors and internal delivery teams to ensure that all compliance related tasks and information is in present, accurate and up to date ahead of all deadlines. The Compliance Team Leader will take primary responsibility for ensuring that all compliance service records and certificates are present in the CAFM system and are checked and assured.

Brief description of the role and responsibilities                              

To support the Planned Services Manager and Maintenance Planner to ensure that all properties & assets have the required level of planned maintenance and remain compliant.

Line Manager to a small team of PPM and Compliance Administrators

Create PPM task completion and paperwork review targets and display continuous improvement regarding this.

Ensure all remedial works stemming from maintenance visits are either undertaken, quoted to the client by the operations team or otherwise made visible to the client

Ensure consistent and accurate reports are produced which indicate the completion of related works and gaps in certification to be resolved.

Work with Nominated Operations Manager to improve compliance management and resolve issues on any client contract

Ensure compliance with Atalian Servest Technical Services Quality Management System and be instrumental in implementing the procedures and instructions.

Ensure timely feedback of updates and information for the client and attend client meetings if required.

Ensure maximum productivity of the compliance administration team to prevent records from not being obtained or checked over the course of any given month or reporting period

Promote best practice, competence, and continuous improvement when in all aspects of compliance management

Main duties and responsibilities will include but are not limited to:           


Ensure all service records and certification is reviewed for completeness and quality

Raise failures or remedial works with the ops team, client or subcontractor as required


Build relationships and collaborate with internal field engineering, helpdesk, management and central teams

Be primary point of contact for resolving all issues with compliance records


Produce reports and data exports on request and respond to client requests

Liaise with all internal and external teams to provide excellent customer service

Planning & Organising

Work proactively to ensure operational teams have produced and retained all compliance records

Collaborate with internal and external stakeholders to identify any issues and resolve.

Commercial / Financial

Mitigate the potential commercial penalties which may be enforced for the non-completion of compliance tasks or the absence of records relating to these tasks

Understand commercial implications before requested tasks to be added or removed from PPM Plans


Support the PPM & Compliance Administrators in obtaining and checking all service records, and making these available on the client portals

Report areas of process breakdown or non-compliance to operational leads and support the resolution of these areas

Health & Safety

Ensure estate compliance for planned maintenance services within contract

Support internal and external audit teams in evidencing work completed and ensure safe delivery of future works

Experience and Qualifications

3 years minimum experience in FM / Building Services industry.

Application and configuration of CAFM systems, ideally Concept Evolution

Very high ability with Microsoft Office packages, particularly Excel

Understanding of different compliance areas within the built environment / FM

Good understanding of FM service and contract delivery and commercial implications

Personal Attributes                        

High attention to detail

Methodical and procedure approach to problem solving

Patient approach to work and communication style

Collaborative with stakeholders from different teams and organisations

Hours and Environment              

Core working hours for this position are from 08:00 until 16:30, Monday to Friday. However, flexibility will be expected regarding hours of work, to suit the needs of the business and team.

Security Clearance to NPPV/2, or Non-Police Personnel Vetting to Level 2 required to be undertaken


Salary: Up to £30,000 (depending on skills & experience)

33 days holiday

Employee Referral Scheme

Learning and development opportunities

Supportive working culture and future progression opportunities.

Mobile, legal, bicycle, breakdown, and retail discounts

Eye test and glasses reimbursement

Cycle 2 work scheme

If you are interested in this vacancy, please apply with your CV or call Jak Walsh on 01223 827 339