The role will support the Planned Services Manager in monitoring statutory and mandatory planned maintenance tasks to completion. They will ensure all required records are present and any stated remedial works or recommendations are undertaken or passed to the client as appropriate.
The successful candidate will co-ordinate with subcontractors and internal delivery teams to ensure that all compliance related tasks and information is in present, accurate and up to date ahead of all deadlines. The Compliance Team Leader will take primary responsibility for ensuring that all compliance service records and certificates are present in the CAFM system and are checked and assured.
Brief description of the role and responsibilities
To support the Planned Services Manager and Maintenance Planner to ensure that all properties & assets have the required level of planned maintenance and remain compliant.
Line Manager to a small team of PPM and Compliance Administrators
Create PPM task completion and paperwork review targets and display continuous improvement regarding this.
Ensure all remedial works stemming from maintenance visits are either undertaken, quoted to the client by the operations team or otherwise made visible to the client
Ensure consistent and accurate reports are produced which indicate the completion of related works and gaps in certification to be resolved.
Work with Nominated Operations Manager to improve compliance management and resolve issues on any client contract
Ensure compliance with Atalian Servest Technical Services Quality Management System and be instrumental in implementing the procedures and instructions.
Ensure timely feedback of updates and information for the client and attend client meetings if required.
Ensure maximum productivity of the compliance administration team to prevent records from not being obtained or checked over the course of any given month or reporting period
Promote best practice, competence, and continuous improvement when in all aspects of compliance management
Main duties and responsibilities will include but are not limited to:
Technical
Ensure all service records and certification is reviewed for completeness and quality
Raise failures or remedial works with the ops team, client or subcontractor as required
People
Build relationships and collaborate with internal field engineering, helpdesk, management and central teams
Be primary point of contact for resolving all issues with compliance records
Customer
Produce reports and data exports on request and respond to client requests
Liaise with all internal and external teams to provide excellent customer service
Planning & Organising
Work proactively to ensure operational teams have produced and retained all compliance records
Collaborate with internal and external stakeholders to identify any issues and resolve.
Commercial / Financial
Mitigate the potential commercial penalties which may be enforced for the non-completion of compliance tasks or the absence of records relating to these tasks
Understand commercial implications before requested tasks to be added or removed from PPM Plans
Team
Support the PPM & Compliance Administrators in obtaining and checking all service records, and making these available on the client portals
Report areas of process breakdown or non-compliance to operational leads and support the resolution of these areas
Health & Safety
Ensure estate compliance for planned maintenance services within contract
Support internal and external audit teams in evidencing work completed and ensure safe delivery of future works
Experience and Qualifications
3 years minimum experience in FM / Building Services industry.
Application and configuration of CAFM systems, ideally Concept Evolution
Very high ability with Microsoft Office packages, particularly Excel
Understanding of different compliance areas within the built environment / FM
Good understanding of FM service and contract delivery and commercial implications
Personal Attributes
High attention to detail
Methodical and procedure approach to problem solving
Patient approach to work and communication style
Collaborative with stakeholders from different teams and organisations
Hours and Environment
Core working hours for this position are from 08:00 until 16:30, Monday to Friday. However, flexibility will be expected regarding hours of work, to suit the needs of the business and team.
Security Clearance to NPPV/2, or Non-Police Personnel Vetting to Level 2 required to be undertaken
Benefits:
Salary: Up to £30,000 (depending on skills & experience)
33 days holiday
Employee Referral Scheme
Learning and development opportunities
Supportive working culture and future progression opportunities.
Mobile, legal, bicycle, breakdown, and retail discounts
Eye test and glasses reimbursement
Cycle 2 work scheme
If you are interested in this vacancy, please apply with your CV or call Jak Walsh on 01223 827 339
