Soft Services Manager

Main Duties of a Soft Services Manager:
 

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
• Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimising contract performance.
• Ensure company policies and procedures are adhered to consistently throughout the account.
• Understand procedures and processes and operate them to the required standard.
• Able to understand and influence the service stream reports. Provide knowledge and understanding to coach, train and support others with less experience.
• Achieve results within quality, time, people and budgetary restraints.
• Ability to actively drive improvement and perform with an understanding of business requirements and changes.
• Build a team, ensuring whole team is effectively utilised. Lead the team performance through motivation and winning commitment from them. Actively participate in a diverse and effective team.
• Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.
• To assist with the control of all financial and commercial aspects of contract.
• To prepare and issue predefined reports, which form part of the contract and customer requirement, including but not limited to QHSE, contract performance, service auditing, HR, and financial information.
• To maintain and update both manual and computer records relating to areas of which CBRE are responsible.
• Provide leadership to the soft service delivery teams

Key Responsibilities will include but are not limited to:

· Liaising with service partners, to ensure the correct level of service is delivered as expected by our client.

· Management of all aspects of the relevant service delivery.

· Management of the Security team and all aspects of the relevant service delivery

· Direct liaising with the client on a daily basis.

· Supply chain management

· Contract escalation process

· Understand Contract Scope

Person Specification:

• To have a minimum of 5 years’ experience of supervising within the FM Industry.
• Previous experience of managing and creating budgets along with delivering good customer service.
• To have excellent communication skills with the ability to work with individuals at all levels.
• To have Sound knowledge of Health and Safety and COSHH legislation.
• To have good IT skills and the ability to use Microsoft packages including excel.
• To be flexible and adaptable and able to work under pressure.
• To have good relationship management skills.