The role of Contract Supervisor will have responsibility for the provision of first line supervision within a regional engineering area, this includes but not limited to engineering team supervision, client liaison and meeting attendance, and technical support to the helpdesk.
The Supervisor will be proactive role, engaging across multiple layers of the contract to ensure continuity of service delivery in a fast-paced hard services contract, supporting local teams in maintenance and reactive works as well as scoping, quoting and overseeing the delivery of minor project works within a regional area.
The role will support the Regional Engineering Manager and deputise where required.
Customer relationship management is a key part of the role, to support current and emerging requirements within client organisation and be part of a team which delivers an excellent customer experience.
***The prospective candidate must or will obtain Non-Police Personnel Vetting Standards (NPPV) Level 2 and/or 3 to be considered for this role***
Main Duties and Responsibilities
To complete weekly timesheet reviews and validate technical paperwork and statutory documentation.
Be the appointed super user of handhelds, providing training and development to engineers in the proper use of FSI Go.
Complete regular review of engineer and sub-contractor paperwork, identifying additional work opportunities and reactive repairs required from maintenance inspections.
To complete audits of site logbooks, engineers and sub-contractor activities and ensure all tools, equipment and vehicle inspections are undertaken.
To support the helpdesk with technical queries on reactive jobs, and support in monthly maintenance planning of core engineering PPM work.
To attend where required regular site FM Meetings and provide quality updates on ongoing issues or challenges involving any aspect of M&E and Fabric services.
Surveying, measuring and providing estimates accurately
To deputize for the Regional Manager for any specific duties requested.
To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.
To provide emergency callout response for the client as required and work as part of a call out Rota.
To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
To ensure equipment and surrounding area conform to agreed company standards.
To provide a professional service and represent the company in a way which ensures customer satisfaction.
To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
To be always fully aware of contractual requirements and customer needs.
Always Working in a safe manner, complying with current Health & Safety legislation.
Qualifications and Experience
Time Served Engineer in Mechanical, Electrical, or Building Fabric type trade with at least 2 years full post apprenticeship experience
Has/or can obtain security clearance to NPPV Level 2 level (mandatory requirement to work on contract
CSCS Skills card.
Previous experience working within building maintenance, projects and minor works environment.
Full clean driving license
Full disclosure is a contractual requirement.
Continuous requirement to ongoing training to meet the needs of the role.
30 days holiday
Company van & fuel card
Working Hours: Monday to Friday - 08:00 to 16:30
Employee Referral Scheme
Learning and development opportunities
Supportive working culture and future progression opportunities.
Mobile, legal, bicycle, breakdown, and retail discounts
Eye test and glasses reimbursement
Cycle 2 work scheme
If you are interested in this vacancy, please apply with your CV or call Jak Walsh on 01223 827 339