Helpdesk Administrator

Facilities Management | Leeds | £28,000 – £30,000 | Career Progression

Are you an organised, proactive administrator with experience in Facilities Management or a maintenance helpdesk environment?

We’re recruiting for a Helpdesk Administrator in Leeds to join a busy and supportive FM team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating engineers, contractors and maintenance works.

If you have experience working with a CAFM system, scheduling engineers, or supporting a facilities helpdesk — we’d love to hear from you.

The Role – Helpdesk Administrator (FM)

As the first point of contact for maintenance requests, you’ll play a key role in keeping operations running smoothly across a commercial portfolio.

Key Responsibilities:

• Act as the first point of contact for all helpdesk queries via phone and email

• Log, allocate and track reactive and planned maintenance jobs using a CAFM system

• Schedule engineers and contractors efficiently

• Monitor job progress and ensure SLAs are met

• Liaise with suppliers and support contractor onboarding

• Maintain accurate records, compliance documentation and reports

• Provide general administrative support to the FM team

What We’re Looking For:

• Previous experience in a Helpdesk Administrator, FM Administrator, Maintenance Coordinator or similar role

• Experience working within Facilities Management (FM) preferred

• Familiarity with CAFM systems (highly desirable)

• Strong organisational and communication skills

• Ability to multitask and prioritise in a busy environment

• Good IT skills (Microsoft Office essential)

• High attention to detail

What’s On Offer:

• Salary: £28,000 – £30,000

• 21 days holiday + 8 bank holidays

• Supportive and established FM team

• Career progression opportunities within Facilities Management

• Exposure to modern, sustainable FM operations