Service Desk Administrator

Location United Kingdom
Discipline: Back Office Support
Salary: $23500.0
Contact Name: Kieran Day

Contact Email: kieran.day@hvacrecruitment.com
Job ref: 15324
Published: about 1 month ago

Join Our Team as a Service Desk Administrator!

Up To £23,500 Basic Salary + Bonus Incentives

31 Days Holiday Package

St. Ives Commercial Office


Monday to Friday, 37.5 Hours

Week 1 8am - 4.30pm
Week 2 9am - 5.30pm


Are you looking for a new opportunity to join a dynamic and fast-paced team?

Do you thrive in a role where you can make a real impact by ensuring smooth operations and outstanding customer service?

If so, we want to hear from you!

About Us

We are a leading facilities management company with over 30 years experience in this sector.  

We pride ourselves on offering national coverage with a local service.

Every member of our team is valued equally, and the opportunities to grow and learn are in abundance.

What You'll Do

As a Service Desk Administrator, you will be the central point of contact for our clients, engineers, and sub-contractors.

  • Client Interaction: Logging all client instructions and maintaining accurate records.
  • Communication Management: Efficiently handling incoming calls and emails to ensure prompt and professional responses.
  • Job Coordination: Allocating jobs to engineers and sub-contractors and ensuring timely completion.
  • Record Keeping: Keeping our in-house system and client portals up to date with all communications and arrangements.
  • Follow-Ups: Chasing updates and paperwork to ensure nothing falls through the cracks.
  • Team Collaboration: Keeping your colleagues informed about client changes and requirements.
  • Customer Service Excellence: Providing outstanding service by remaining courteous and professional at all times.
  • Issue Escalation: Escalating unresolved issues or those requiring higher management input.
  • Conference Call Management: Recording daily conference calls with engineers.

What We're Looking For

  • Attention to Detail: Proven ability to accurately follow procedures.
  • Professional Communication: Comfortable and professional in handling calls and emails.
  • Adaptability: Flexible and adaptable, able to work under pressure with a positive attitude.
  • Organization: Strong organizational skills with effective time management and multitasking abilities.
  • Team Player: Able to work well as part of a team.
  • Experience: At least 1 year of previous administration experience.

Why Join Us?

  • Career Growth: Opportunities for professional development and career advancement.
  • Supportive Environment: A collaborative team that values your contributions.
  • Work-Life Balance: Office-based role with regular hours, ensuring a healthy work-life balance.
  • Impactful Role: Play a crucial part in ensuring our clients receive the highest quality service.

Ready to Apply?

If this role aligns with your skillset and aspirations call Kieran on 01218 091 999 and send in your CV!